Got a Complaint?

I found this article on MSNBC.com titled "Got a Complaint? You can air it and get results" that talks about ways to manage complaining when you are wronged by airline flight delays, dry cleaning mishaps, etc.

Of course in our case it is The Crescent at Fells Point apartment complex sold us a bill of goods about amenities like an on-site social director, mountain bikes, etc. Not to mention that we have grossly inadequate security and we lack a full time concierge like any half respecting apartment complex has. Check out The Eden or Spinnaker Bay apartments for example. They rent for about 2/3 the cost of The Crescent, yet the concierge services make this place look like the YMCA.

Why don't we have a concierge or on-site social director? The answer is simple economics. Look at the number of open parking spaces in the garage and you can see that this place is so under leased that it isn't even funny. Management simply wont make that kind of expenditure when this place is so unoccupied.

But I digress..

Still you may be able to use the 10 tips in the MSNBC article to deal with issues that bother you. In my dealing with The Crescent, I've tried many of these, including (very recently) filing a complaint with the Better Business Bureau.

But, if you have a specific complaint with The Crescent, you should start by writing a letter. Address your concerns to:

The Crescent at Fells Point
Rebecca Paxon, Property Manager
951 Fells St
Baltimore, MD 21231

You can also email Rebecca at her direct email address prop85304ap@earthlink.net or crescentfellspoint@metricproperties.com.

Do NOT think that simply verbally mentioning the problem to the office will get it corrected. If I've learned anything about my dealings here at The Crescent, it is to document everything in writing (of course even then management here has disputed the facts).

Of course if all else fails, there is always small claims court or even a class action lawsuit. Good luck!